Program & Agreement Assessment–Leading Warehouse Club
Background
Our client, a Fortune 50 retailer, had a longstanding successful credit card relationship with a card issuer
The company’s agreement with its card issuer was approaching its termination date
In preparation for this event, the client was seeking to have an independent assessment of its card program and card alliance agreement conducted by a card industry expert
Engagement Objectives
Benchmark program performance and agreement terms to market
Identify areas of opportunity and concern
Develop recommendations to strengthen the existing card program and address a myriad of non-standard contract elements
Develop a negotiating strategy with the card issuer and payment network
Results
Program evaluation revealed significant gaps in agreement terms given the scope and performance of the program
Advantage recommendations were enthusiastically endorsed by the client
Negotiations were immediately initiated with the issuer and payment network to address high priority opportunities for our client
A longer term global strategy was developed to fully optimize the relationships going forward
